Returns – Simple and Hassle-Free Process
In our online store, we make every effort to ensure that you are fully satisfied with your purchases. However, if for any reason you wish to return a purchased product, we guarantee a simple and transparent return procedure.
Return Conditions
- Time for a return - You can return the purchased product within 14 days from the delivery date without providing a reason.
- Product in intact condition - The returned item must be in its original packaging, without any signs of use, assembly, or damage.
- The return only covers standard products. "We do not accept returns." Custom products or personalized (unless they are faulty).
- Return cost - The customer bears the cost of return shipping unless the product is damaged or delivered incorrectly according to the order.
How to Make a Return?
01
Contact us
Send a return request to our email: [wpisz adres] or call the number [wpisz numer]. Please provide the order number and the reason for the return.
02
Await confirmation.
Upon submitting the return, you will receive instructions from us regarding further procedures, including the return shipping address.
03
Secure and return the product
Pack the product in original packaging and properly secure it. Then send the package to the specified address, choosing the insured shipment option.
04
Payment refund
Upon receiving and verifying the return, we will refund the amount to your account. within 14 days the same payment method used for the purchase.
Complaints – What If the Product Is Damaged?
If you received a damaged, incorrect, or defective product, please:
- Damage report preparation in the presence of the courier (if the damage is visible upon delivery).
- Taking photos damaged product and packaging.
- Contacting us - send a complaint submission to [wpisz adres] and attach photos and a description of the problem.
We will review the complaint as soon as possible and offer a product replacement or a refund.
Do you have any questions? Contact us!
If you have any questions regarding installment payments, please contact our customer service team.
We make every effort to ensure that shopping in our store is fully satisfying. Thank you for your trust and we invite you to visit us again!